This is Venkatesh, who assisted a friend and me on our recent saree shopping spree at Nalli. He was very business-like to begin with, showing little interest in what I had to say. Once I clicked his photo and asked him his name, he was very sweet to us and helped us pick a beautiful saree. One of my most favourite teachers, Sabiha Farhat, had taught me, almost unknowingly, that a smile and a few kind words are all it takes to make someone feel important.
